FAQ

Q:如何註冊REES的帳號
A:玩家下載REES後,點選登入,輸入自己電話號碼經過認證後即可擁有REES的帳號。

Q:如何更改自己的帳號資料?
A:玩家在成功註冊後,可以點擊左上方的頭像,之後點擊編輯,玩家可以更改有所資料包括自己的頭像,更改完畢後點擊完成即可。

Q:REES是什麼?
A:REES是一個遊戲獎賞換領平台,只要在REES玩遊戲贏取「競玩賺碎片」,儲夠足夠的「競玩賺碎片」後,前往www.puzzlechase.games 中註冊並連結你的REES帳號,即可憑你在REES贏取碎片換領想要的獎品。

Q:如何贏取「競玩賺碎片」?
A:玩家在登入帳號後,可以在主頁面上看到不同比賽的獎勵,選取帶有「競玩賺碎片」的比賽參加,根據玩家在遊戲中的取得分數不同,系統將會自動派發不同數量的「競玩賺碎片」。

Q:如何知道比賽名次獲得的「競玩賺碎片」數量、規則及玩法?
A:玩家可以點擊想要了解的遊戲比賽封面圖片,裡面將有所有有關賽制、規則、玩法及不同名次的獎勵等資料。

Q:那裡可以查看我在REES贏到的「競玩賺碎片」?
A:用家登入自己的帳號後,可以按右下方的信封圖樣,然後在上面獲獎通知中,即可查看自己在遊戲中所贏的「競玩賺碎片」。

Q:如何知道自己的比賽成績?
A:玩家在成功參加比賽並結束一場後,系統將會把分數登錄在排行榜上,玩家只需要點擊左上角玩家自己的頭像,如果比賽仍在進行中,可以點擊下方正在進行的遊戲,並拉至最底查看。如果是已經結束的比賽,可以點參賽記錄查看自己的歷史名次。

Q:如何知道自己成功參賽?
A:玩家在支付參賽費用後,系統會自動跳轉至遊戲,當玩家在遊戲中死亡/失敗/結束後,遊戲會自動將玩家的分數登錄在REES。

Q:為何我支付了參賽費用,但REES並沒有登錄我的分數?
A:REES的遊戲分為網頁遊戲及APPS遊戲,請玩家先檢查自己的網路是否有效及在參賽前有沒有預先安裝指定比賽遊戲的APPS並更新至最新版本,如以上步驟沒有做好,都有機會令到REES無法登錄玩家的遊戲分數。

Q:如果我點擊了參賽,但並沒有自動跳轉至遊戲,我該怎麼辦?
A:請將REES及參賽比賽的遊戲下載並更新至最新版本,再次點擊參賽遊戲的下方「開始比賽」,即可再次參賽,比賽結束後分數將會自動登錄,如仍然發生相同問題,請與客服聯絡。

Q:為何比賽結束了,但我仍然沒有收到比賽的獎勵?
A:比賽獎勵將會在比賽結束後的一小時發放,如果在一小時內都沒有收到禮物,請先查看玩家的參賽記錄,玩家是否有把分數登錄在比賽中,如果有但並沒有收到禮物,請與我們的客服聯絡。

Q:金幣和水晶有什麼用?如何取得?
A:金幣和水晶分別是用來支付REES遊戲比賽的參賽費用,玩家可以通過玩遊戲賺取金幣,又或是每日登入完成指定任務取得。而水晶則需要由玩家購買,水晶可以取代金幣作為支付參賽的費用。

Q:如何知道每日有什麼任務?
A:用家登入自己的帳號後,在主頁面的左下角有一個星星圖示,點擊該圖示用家即可查看有什麼任務可以領取金幣。

FAQ

Q:How to register for an REES account
A: Once you download REES, click Sign in, enter your phone number and you’ll have a REES account.

Q:How do I change my account details?
A: After you successfully registered, you can click on the top left avatar, then click edit, you can change a number of information including your avatar. Please press complete and you are done with the editing.

Q: What is REES?
A: REES is a game engagement platform, where you can play and compete in your favorite games. Highest ranking player in each session receives the highest number of puzzle rewards. You can use the puzzle rewards and register for a redemption account at www.puzzlechase.games. At puzzlechase, you can redeem your favorite prizes.

Q: How do I win “Treasure Hunt” tournaments?
A: When you are logged in to REES, you can scroll through your favorite games with treasure hunt puzzles Award attached to each session. You will receive puzzles based on your ranking within the session of the game.

Q: Where should I go to for details of the competition, treasure hunt and reward distribution?
A: Players can click on the game cover image, all information related to the competition is shown in the page.

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Q: Where can I find my Rewards?
A: Once logged in your account, click on the envelope icon at the bottom right, and you can check out the “Your Rewards” tab.

Q:How should I check my ranking?
A: Click your avatar, and you will see tournament history button. Click into that and you’ll see your ranking. If the game is still in progress, please go to the game details page to see your ranking.

Q: How do I know if I successfully joined the contest?
A: Once you join a game with crystal or token, the system will send you to the game to start, when you complete the session, scores will be returned to your REES game detail page.

Q: I did not receive my scores after joining the contest. What happened?
A: Games played on REES are usually in web or app format. Please check whether you have a valid network or if you have installed the game app for the particular contest you have entered. You must join the game through REES app. If you have not done the above, the scores will not be recorded.

Q: What should I do if I clicked on the join now button but was not automatically sent to the game?
A: Please download and update the REES app to the latest version, click “Start the game” below the contest again, you can re-enter the competition, the score will automatically counted after the game. If the same problem still occurs, please contact customer service.

Q: Once the game session ended, why haven’t I received the rewards?
A: Contest rewards will be issued one hour after the game has ended, if you do not receive a gift, please check your player’s entry record, to check if you received the scores for the game. Please contact our customer service if you fail to receive your hard earned rewards.

Q: What are coins and crystals? How do I get it?
A: Coins and crystals is used as an entry fee for competitions and tournaments on REES. You can earn coins by completing daily tasks or by playing in daily contest. Crystals, on the other hand, can be purchased through in app purchase.

Q: How do I know what tasks I have every day?
A: When you are logged in to REES, you can tap on the left lower button (star icon) to see what available daily tasks they are to collect.

[24 May 2021]